Live Support Whenever Your Residents Need It

Call Center—powered by Anequim—provides residents and prospects alike with comprehensive, authoritative 24/7 support. Call Center agents are ready to troubleshoot, create maintenance requests, kick off the leasing process, and escalate calls based on your desired protocols.

Built-InFull-Feature Call CenterAdditional BenefitsConnect With Anequim

24/7 Assistance & Realtime Updates Built Into Rent Manager

Call Center’s complete integration with Rent Manager allows a record of every call to be automatically recorded in your database.
Know Who’s Calling
Call Center can use information from your Rent Manager database to determine who is calling.
Your Processes, Our Reps
Using your existing processes, the Call Center reps handle calls just like your team to create a seamless resident experience.
Integrated Maintenance Requests
Call Center reps instantly add maintenance requests to your system to match your current workflows.
Full Transparency
Call Center adds the call details back to your system while you’re away, allowing you to easily track activity when you return.

Full-Feature Call Center

Getting Call Center up and running is easy, thanks to its seamless integration with Rent Manager.

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    Onboarding

    After signing up for Call Center, you’ll provide basic property details, define emergencies and dispatch protocols, and set leasing instructions; Call Center will then assign a phone number and manage calls per your instructions.

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    Reporting

    Once a quarter, you’ll receive a report detailing the number of tickets created, emergencies, complaints, and actions taken to resolve them. You can also provide feedback to the Call Center during quarterly review meetings. 

     

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    Leasing

    Let the Call Center assist with your leasing process by sharing available unit information with prospective residents.

  • Maintenance
    Maintenance

    Call Center can create service tickets in your Rent Manager database so they fall into your normal workflows, ensuring your team maintains full visibility. 

     

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Christine Caswell
PacRim Properties
Rent Manager Testimonial Left Quotation Mark
Call Center helps our maintenance team utilize their time better because of the real-time notifications.
Rent Manager Testimonial Right Quotation Mark

Additional Benefits

Any Hours Support
Rely on expert live agents that answer calls and escalate issues per your protocols 24/7.
Notifications
Receive a courtesy text or email notification each time a Call Center agent has a conversation with one of your residents.
Decision Trees
Eliminate the guesswork for Call Center reps by providing predetermined workflows for resolving issues.

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